Terms & Conditions

The Program Participant refers to the individual, middle school, high school, university, college, or any other organization that enters into any sort of contractual agreement with MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL.

User refers to any individual, group, or organization that connects to and enters the website of MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL for any amount of time. In some cases, User and Program Participant may be used interchangeably.

The Contract refers to the online application form available at www.centromundolengua.com. The Contract shall have deemed to be started upon receipt by the Program Participant of the confirmation email of MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL.

MundoLengua (hereinafter also referred to as “MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL”) refers to all employees, officers, Board of Directors, representatives, and agents.

The Program refers to the set of services, in whole or in part, provided by MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL for the individual, middle school, high school, university, college, or any other organization that enters into any sort of contractual agreement with MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL. The Program does not refer to airline transportation fees. The Program is deemed to have started on the first on-site contact between a MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL representative and the Program Participant, in Spain or in any other country.

1) General Information about the Contractual Process

The current web page www.centromundolengua.com is property of MUNDOLENGUA CENTRO INTERNACIONAL  DE ESPAÑOL SL with  CIF B91474908 located at CUESTA DEL ROSARIO 8 CASA 1 4º A 41004, SEVILLA.

The Contract conditions regulate the distanced sales relationship between MUNDOLENGUA CENTRO INTERNACIONAL  DE ESPAÑOL SL and the Program Participant, in accordance with the legal stipulations, specifically, Law 7/1998, of April 13^th regarding General Contract Conditions, Law 3/2014, of March 27^th approving the revised text of amending the General Law for the Defense of Consumers and Users, Law 15/1999, of December 13^th, for the Protection of Personal Information, Law 7/1996, of January 15^th of Retail Trade, and Law 34/2002 of July 11^th for Services of Social Media and Electronic Sales.

MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL reserves the right to carry out timely modifications, without prior notice, in the Terms & Conditions. Said modifications will be carried out through the website by any correct admissible means and will be in effect from the time they are published online until they are not validly modified through subsequent modification. However, MUNDOLENGUA  CENTRO INTERNACIONAL  DE ESPAÑOL SL reserves the right to apply, in determined cases, additional Terms & Conditions, with preference to the present Terms & Conditions when it is considered opportune, announcing them in a timely manner.

The objective of the web page is to offer students educational programs.

The Contract period will be deemed terminated on the day of departure of the Program Participant from the Program.

Users and Program Participants expressly acknowledge, understand, and accept the Terms and Conditions of Use, and the Terms & Conditions. In the same manner, they declare being of the age and having the judicial capacity to act accordingly to access the web sites of MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL and of contracting through them. In the case of a minor, you confirm that at the time of accepting the Terms and Conditions of Use, they are under the supervision of a responsible adult or their legal guardian.

To purchase the services of MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL, one can direct him/herself to the corresponding section of the online catalogue.

One can access the corresponding section for registration on the website. Conforming to the established Law 15/1999 for the Protection of Personal Information, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL informs the User that personal information collected during the registration process and subsequent purchases will be placed into a folder under their responsibility, with the purpose of processing said actions on the part of the User and managing subsequent actions following thereafter.

Additionally, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL informs the User of the possibility to exercise their rights of access, rectification, cancelation, and opposition through a letter to the address CUESTA DEL ROSARIO 8 CASA 1 4º A 41004, SEVILLA or through an email to the address admin@centromundolengua.com.

Unless otherwise notified, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL understands that the User’s personal information has not been modified, that the User is obliged to notify MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL of any variation, and that MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL has the User’s consent to use the information for the purpose of finalizing the relationship between the two parties.

During the purchasing process the User will be able to identify him/herself with the provided username and password. This information will not be published. The User is responsible for treating the identity and password obtained as a Program Participant in a confidential and responsible manner, not relinquishing them to others. The User can modify the registration information at any time, by contacting MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL at admin@centromundolengua.com. In the private Program Participant portal, the User will have access to the history of any contracted services.

Upon completion of the purchasing process the Program Participant will receive a confirmation email. It is essential that during the purchasing process the User denotes a valid email address. If within 24 hours upon completion one has not received a confirmation email, one can contact MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL on the customer service line at 954 00 42 65 during normal business hours or by email at admin@centromundolengua.com.

All of the web content is in English, Spanish and French.

CONTRACT CLAUSE

In compliance with current established norms regarding Personal Data Protection, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL informs the User that his/her information will be incorporated into the system owned by MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL with CIF B91474908 and address of CUESTA DEL ROSARIO 8 CASA 1 4º A 41004, SEVILLA, in order to meet the commitments in the Contract signed by both parties. In compliance with current norms, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL informs the User that the data will be stored during the ESTABLISHED LEGAL PERIOD.

With the current clause the User is informed that his/her data will be used in the case that it is necessary for: public administration and entities in which communication is necessary, with the result of providing the service previously mentioned.

Failure to provide the aforementioned data implies that the provision of services cannot be complied with in regards to the present Contract.

In turn, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL informs the User that he/she can contact the Delegate of Data Protection of MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL, in writing to the email dpo.cliente@conversia.es or by calling 902877192.

MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL informs that it will treat the data in a lawful, loyal, transparent, appropriate, pertinent, limited, accurate, and updated manner. It is for this that MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL agrees to take all reasonable measures to ensure that the data is deleted or updated when it is incorrect.

In accordance with the rights pertaining to the current norms in data protection, the User may exercise his/her rights of access, rectification, limit of use, cancelation, portability, and opposition in the use of one’s personal data, as well as the consent for the same uses, by writing one’s opposition to the postal address indicated above or to the email address admin@centromundolengua.com.

It may be addressed to the appropriate competent control authority to present the claim as considered opportune.

Lastly, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL informs the User that the signing of the document grants explicit consent for the treatment of the aforementioned data.

2) Features, Supply, and Validity of the Services

The services offered in our online website have detailed descriptions of their features. In the case of an offered service, the price and validity of the service will always be indicated along with its features.

In compliance with current regulations MUNDOLENGUA CENTRO INTERNACIONAL  DE ESPAÑOL SL offers information for all of its services, their characteristics, and prices. However, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL reserves the right to remove, replace, or change the services that are offered through its web page, by simply changing its contents. In this manner, the services offered at all times online are governed by the current Terms & Conditions in each case. Additionally, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL will have the authority to discontinue any offer, at any moment and without prior notice.

All of the services offered benefit from the corresponding guarantee to the type of service, the time, and form of presentation for the solicited services.

MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL provides personal attention to the Program Participant through the phone number 954 00 42 65 during normal business hours or by email at admin@centromundolengua.com where one will be able to direct his/her claim.

3) Prices

All of the services indicate their sales price in Euros, Dollars, and Canadian Dollars, including tax. Other applicable taxes will be indicated.

4) Expenses and Benefits for Services

MUNDOLENGUA CENTRO INTERNACIONAL  DE  ESPAÑOL SL only carries out services in Spain normally charging a deposit fee of 20% of the total Program price. In any case, the corresponding invoice will detail the expenses related to the contracted service.

5) Forms of Payment and Performance of the Service

Fees shall be paid by the Program Participant as follows:

• 20% of the total Program price is due upon submission of the online application form (the “Deposit”).
• The remaining 80% of the total Program price is due 56 calendar days or more prior to the starting date of the Program (payments can be made in installments, as long as the total Program price is paid in full at least 56 calendar days or more prior to the starting date of the Program). The starting date of the Program is defined as the first on-site contact between a MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL representative and the Program Participant, in Spain or in any other country.
• The total Program price does not include the cost of the flight to Spain, unless otherwise indicated. In this case, the payment conditions may be modified by MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL and will be made known to the Program Participant in writing. The Program Participant will be able to pay the amount for his/her service in any of the following ways. During the purchasing process one will be able to indicate his/her choice:

• Credit card and PayPal

In the case of credit cards and PayPal payments, an additional fee of 3% and 5%, respectively, will be add to the total Program price in order to cover processing charges and must be cover by the Program Participant. Otherwise, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL could be harmed in the Contract by not receiving the full amount thereof, and demand from the Program Participant full compensation.

All operations involving the transmission of personal or banking information will be carried out using a secure environment, based on the standard security technology SSL (Secure Sockets Layer). All information that one transmits to MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL is encrypted through the network.  Additionally, one’s credit card information is directly introduced in the bank´s website, in the POS Terminal Bank, and is not introduced or registered at MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL.

To pay via Credit card or Paypal, the following information is always necessary: the card number, the expiration date, and the validation code that coincides with the three numbers written in cursive on the back of one’s card, offering, in this way, more guarantees about the safety of the transaction.

This form of payment is only valid online.

When the amount for purchase has been falsely or improperly charged using the number of a credit card, the holder may demand immediate cancellation of the charge. In such a case, the correspondents note the debt and repaying of the card holder as soon as possible.

However, if the purchase has been effectively carried out by the card holder and the requirement for repayment was not due to the resolution of a fraudulent charge and, therefore, had wrongly demanded the cancellation of the corresponding charge, the card holder will be bound by MUNDOLENGUA CENTRO INTERNACIONAL   DE ESPAÑOL SL to compensate for damages caused as a result of said cancellation.

• Bank Transfer

By selecting bank transfer one will receive a confirmation email containing the information for the bank of MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL.

In order to carry out the transfer, it is important to indicate in the subject the reference number, such as one’s first and last name, and complete the transfer within 3 working days following the confirmation date in order for it to be valid.

One can send MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL the receipt for the transfer by email at admin@centromundolengua.com. But in any case, the validation for the service will not be considered valid until MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL.’s administrative department has confirmation of the bank deposit.

The bank transfer will be carried out with the amount corresponding to the country in which it is made.

• United States: Dollars
• Canada: Canadian Dollars
• European Union and the rest of the world: Euros

In the case of bank transfers, any and all bank fees related to the transfer are the responsibility of the Program Participant. Otherwise, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL could be harmed in the Contract by not receiving the full amount thereof, and demand from the Program Participant full compensation.

The availability of services offered by MUNDOLENGUA  CENTRO INTERNACIONAL  DE ESPAÑOL SL can vary. In case of unavailability of said services, MUNDOLENGUA   CENTRO INTERNACIONAL   DE  ESPAÑOL  SL will notify the Program Participant at the moment that it becomes aware of the situation, by means of email, and in any case, no later than 30 calendar days. Additionally, MUNDOLENGUA CENTRO  INTERNACIONAL DE ESPAÑOL SL will give the option of: offering the Program Participant, without a price increase, a similar or better service, or unless impossible to carry out the Program, pay back the total Program price. Assuming that MUNDOLENGUA CENTRO INTERNACIONAL  DE ESPAÑOL SL does not carry out this payment within the prescribed period, the Program Participant can demand double the payment, without prejudice of their right to be indemnified.

6) Right of Withdrawal, Payment Reimbursement, and Claims

The Program Participant shall have a maximum of 14 calendar days to withdraw, starting from the starting day of the Contract, without any form of penalization or need to give a reason. This does not apply to Programs that have already commenced.

The right to exercise withdrawal should be carried out in writing by email to admin@centromundolengua.com, or through the withdrawal form, and shall be considered valid upon written confirmation by  MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL.

Following the established article 103 of Law 3/2014, March 27th, modified by the General Law for the Defense of Consumers and Users, supplies of Programs made according to Program Participant’s specification or clearly personalized, by their nature, cannot be returned or are liable to expire rapidly, and are exempt from withdrawal.

7) Cancellations

The Participant may cancel the Contract at any time prior to the start of the Programme. MUNDOLENGUA shall be entitled to compensation based on the time elapsed between receipt of written notice of cancellation and the course start date, calculated as follows:

• Non-refundable deposit: 10% of the total price of the Programme is non-refundable under any circumstances, unless the Participant exercises their statutory right of withdrawal.
• Cancellation more than 56 calendar days in advance: 100% of the funds paid will be refunded, less 10% of the total price of the Programme and any reasonable service charges incurred by MUNDOLENGUA (which will be specified in writing).
• Cancellation 56 calendar days or less in advance: 50% of the funds paid will be refunded, after deducting 10 per cent of the total Programme price and any reasonable service charges associated with the transaction.
• Bank charges: MUNDOLENGUA accepts no liability for any fees the Participant’s bank may charge for receiving these transfers. It is recommended that you check this in advance.
• Cancellation after the Programme has started: No refund, whether full or partial, will be made under any circumstances once the Programme has started.

7.1) Cancellation due to Justified Force Majeure on the part of the Participant (Student)

Without prejudice to the general time limits, the Participant shall be entitled to an exceptional arrangement if they are forced to cancel before the start of the Programme due to a duly justified case of force majeure.

Only the following unforeseeable, unavoidable and circumstances beyond the Participant’s control shall be taken into account:

• Illness or accident: Serious illness, serious accident or emergency surgery affecting the Participant or a first-degree relative (parents, children, spouse) which makes travel or attendance impossible.
• Death: Of the Participant or a first- or second-degree relative (siblings, grandparents) occurring within the 30 calendar days prior to the start of the Programme.
• Visa refusal: Official refusal of the visa required for entry into or study in Spain, provided that it can be demonstrated that the application was submitted in due time and in the correct manner to the relevant consulate, and that the refusal is not due to negligence or a lack of mandatory documentation on the part of the applicant.
• Legal or civic obligation: A court summons that cannot be postponed (as a witness or expert witness) or a compulsory call-up to serve as a polling station official.

Procedure and Deadlines for Providing Justification

The Participant must notify the organiser of the cancellation in writing immediately and provide the relevant mandatory official supporting documentation (medical report/health service document, consular decision, death certificate or court summons) within a maximum of 7 calendar days of the event occurring and, in any event, before the Programme start date. Cancellations notified after the course has started will not entitle the Participant to a refund under any circumstances.

Compensation Options (at the Participant’s discretion)

Once the force majeure has been officially validated by MUNDOLENGUA, the Participant may choose between one of the following two options:

• Option A (Flexible Voucher): Issuance of a voucher for 100 per cent of the amounts paid to date, without penalty, transferable and valid for a period of 12 months to undertake the same programme or an equivalent one.
• Option B (Financial Refund): A refund of the money paid, less 10 per cent of the total programme price to cover administration costs and non-refundable booking fees, plus any bank charges arising from the refund.

7.2) Cancellation due to Government Restrictions (Border Closures)

MUNDOLENGUA will refund 100 per cent of all monies paid (including the deposit), deducting only reasonable service charges associated with the transaction, in the following exceptional circumstances prior to the start of the course:

1. Restrictions in Spain: If, following an official announcement by the Spanish Government, the borders are closed, the population is placed under lockdown, or it becomes impossible for MUNDOLENGUA to deliver the Programme in a reasonable manner.
2. Restrictions in the Participant’s country of residence: If, following an official announcement by the government of the Participant’s country of residence, its borders are closed, making it legally impossible for the Participant to travel to Spain.

MUNDOLENGUA shall not be liable for any costs or penalties relating to air tickets or other associated transport incurred by the Participant, unless otherwise agreed in writing in advance.

8) Reimbursement

The reimbursement for amount received by the Program Participant will be carried out utilizing the same means of payment, if not otherwise approved.

MUNDOLENGUA   CENTRO INTERNACIONAL   DE ESPAÑOL SL will pay the agreed amount to the Program Participant within 14 calendar days upon receiving the right to withdrawal or cancellation.

In the case of unjustified delay on the part of MUNDOLENGUA  CENTRO INTERNACIONAL  DE ESPAÑOL SL, with respect to the return of the paid sum, the Program Participant will be able to receive double the paid amount, without prejudice to the right to be indemnified for damages suffered in excess of that amount.

9) Claims

If the Program Participant wishes to file a claim, the establishment MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL is located on CUESTA DEL ROSARIO 8 CASA 1 4º A 41004, SEVILLA or by email at admin@centromundolengua.com.

10) Jurisdiction

Additionally, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL reserves the right to file civil or criminal actions it deems appropriate for the misuse of its website and content or for the breaching of these Terms & Conditions.

The relationship between the User and MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL will be governed by current legislation within the Spanish territory. If a dispute arises the parties will be able to submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the norms regarding jurisdiction and competence respectively. MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL holds its fiscal and legal residence in Sevilla, Spain.

11) Program Policies

1) Sets of Policies

Program Participants are governed by and responsible for complying with four sets of policies:

• The Contract entered into by each Program Participant.
• Policies set by MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL .
• Policies set by the host school/university outside of the Program Participant’s home country.
• Policies set by the Program Participant’s home school/university in his/her country of residence.

In the case of conflict among these four sets of policies, the most specific and stringent policy shall apply. It is the sole responsibility of the Program Participant to become familiar with these policies and with any more demanding policies that may be imposed by his/her home institution in his/her country of residence

2) Pricing and Accuracy

MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL endeavors to ensure that all the information and prices are accurate both on their website and in their brochures; however, occasionally minor errors occur and MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL reserve the right to correct prices in such circumstances.

All courses, activities, venues, and travel arrangements are subject to change according to weather, programming, and a satisfactory level of enrollment. MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL reserves the right to cancel any Programs and/or to change any information given, should this be necessary for any reason, as long as the change is based on good faith.  MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL accepts no responsibility for the consequences of such changes.

3) Enrollment and Confirmation

By enrolling, the Program Participant accepts the Contract and Terms & Conditions of MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL. The enrollment can be completed online through MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL’s website, or in special cases can be handwritten and sent to email at admin@centromundolengua.com.

Enrollment is considered confirmed upon the receipt by the Program Participant of written electronic confirmation from MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL. MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL will inform the Program Participant  as soon as reasonably possible and propose an alternative Program if the course chosen is not available.

4) Information Provided at the Time of Registration

The Program Participant expressly declares that the information provided at the time of registration is true and accurate. Any inaccurate information or omission, whether intentional or not, may lead to immediate expulsion from the Program. In that event, the Program price will not be refundable, either in whole or in part. Additionally, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL shall not be held liable for any and all damages resulting from an omission of information upon registration, whether intentional or not, by the Program Participant.

5) Payment Period

MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL reserves the right to cancel a Program Participant’s place if, on the day of his/her arrival, he/she has not paid the total Program price.

6) Proof of Payment

Program Participants may be asked to provide documentary proof of payment of the full Program price for their Programs either before or on commencement of the Program. Failure to do so may mean that entry to the Program will be refused.

7) Passports and Visa

The Program Participant will be responsible for complying with the security regulations, the regulations governing the obtaining of a visa, and the health regulations required to enter and stay in Spain. Under no circumstances will MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL be held liable for any notice of refusal to enter or stay in Spain given to a Program Participant. Information relating to the regulations governing security, health, and obtaining a visa can be obtained from the Spanish Embassy or Consulate in the Program Participant’s home country. No reimbursement will be made, either in full or in part, in the event that a Program Participant is refused permission to enter or stay in Spain.

8) Accident/Health Insurance

Insurance may be purchased for all of MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL’s Programs with their partner Mapfre or Sanitas. Every Program Participant will be entirely responsible for informing MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL if he/she wants to contract the insurance. This insurance will be invoiced with the Program. The terms established in insurance’s policy will dictate all coverage. The medical and accident insurance covers hospital bills, doctors’ fees, and medical transportation up to 60,000€ for illness and/or injury sustained by a Program Participant during the Program in Spain. For any information regarding the details of the contracted policy, please contact the team at MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL.

9) Damage Caused by Program Participants/Civil Liability

Prior to commencement of the Program, each Program Participant must take out a policy of insurance to cover any loss/damage which he/she may cause during the course of his/her stay, whether intentional or not. In any event, and even if a Program Participant does not feel that it is appropriate for him/her to take out such insurance, he/she will be liable for any losses caused to MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL , its commercial partners, and any other third party.

10) Lost, Stolen or Damaged Property and Stolen Luggage

MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL is not responsible for the loss and/or recovery of any lost, stolen, or damaged personal property of the Program Participant. In the event of lost luggage, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL  will aid to the best of its’ efforts, but the responsibility for recovering lost luggage and ensuring that the Program Participant has enough clothes and supplies to continue the Program is the sole responsibility of the Program Participant.

11) Discipline

In the case of a serious disciplinary offense, or infringement of one of the Terms & Conditions, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL reserves the right to expel the Program Participant from the Program without any refund of monies applicable to unused portions and/or components of the Program. The Program Participant will also be responsible for any fees associated with the return to his/her home country.

12) Program Rules

The Program Participant is responsible for adhering to the Program rules associated with each particular Program. These rules can be found in the Contract for each Program Participant. It is the sole responsibility of each Program Participant to make themselves familiar with said Program rules.

13) Changes affecting Prices, Dates, and Services

Until such time as a Program Participant receives written electronic confirmation of registration, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL may change the dates and prices of a Program published on the internet or any other communication tools at any time. Following written electronic confirmation of registration between MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL and the Program Participant, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL may change its Program of services, provided that the changes are minor, unavoidable, or based on good faith.

14) Minimum Number of Participants

In the event that it is not possible to achieve the minimum number of Program Participants required for a Program,  MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL  will notify the Program Participant in writing and/or by telephone, as soon as reasonably possible. If MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL is unable to provide a replacement Program, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL will undertake to reimburse the total Program price. Under no circumstances will MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL pay compensation for any inconvenience or loss of time.

15) Cancellation Policy for Cultural, Sports, and Social Activities

16) Housing

The Program Participant will be charged for the replacement of items broken due either to negligence or intention on his/her part. The Program Participant may be charged for the replacement of locks if the host family’s keys are either lost or stolen for any reason. Program Participants will not have the right to a refund for any portion of unused housing, for any reason.

17) Cancellation of Program

MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL reserves the right to cancel a Program for safety reasons as a consequence of a strike, political unrest, or for any other extraordinary reason. In that event, MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL will undertake to reimburse all costs relating to the Program.  MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL reserves the right to retain a certain amount to cover administration costs. Said costs will be made known to the Program Participant in writing.

18) Cancellation Policies and Liability for Force Majeure on the Part of the Centre (MUNDOLENGUA)

MUNDOLENGUA shall not accept liability nor pay compensation if the fulfilment of its contractual obligations towards Participants is prevented or affected by events of force majeure beyond its control.

For these purposes, force majeure is understood to mean any event that MUNDOLENGUA or its service providers could not have foreseen or avoided, even whilst exercising due care. This includes, amongst others: the cancellation of special events by external organisers; industrial disputes or strikes; terrorist activity; natural, nuclear, chemical or biological disasters; fires; extreme weather conditions; and all similar events beyond the company’s control.

Exceptional solution by the Centre: In the unlikely event that MUNDOLENGUA is forced to cancel the entire Programme definitively before it begins due to one of these causes of institutional force majeure, the compensation options set out in section 7.1 shall apply reciprocally. The Participant will thus be guaranteed the right to choose between the issue of a Flexible Voucher for 100 per cent of the amounts or the corresponding financial refund (subject to a 10 per cent deduction for irrevocable administration and booking fees).

19) Liability

Under no circumstances can MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL be held liable for any loss resulting from illness, accident, or inconvenience caused by poor service provided by any agent appointed by MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL. Neither will MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL be responsible for the loss of any valuables, personal items, money, etc. Further, by accepting these Terms and Conditions, Program Participants hereby release MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL, including its officers, employees, members and agents from any and all claims, charges, costs and/or causes of action, whether covered by insurance or not, for loss of property, personal injury, illness, accident or death sustained by the Program Participant during the MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL Program.

By accepting these Terms and Conditions, Program Participants, with the express written permission of their parents and/or legal guardians in the case of minors, have voluntarily chosen to participate in the Program and assume any and all danger, risks and liabilities associated with the activities.

20) Safety and Security

MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL is authorized to take all reasonable action as required to ensure the well-being and good health of the Program Participants.  MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL is also entitled to take all necessary measures to provide a Program Participant with any appropriate medical care in the event of necessity, including the administration of an anesthetic and surgery. MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL will use its’ best efforts to contact by phone parents and/or legal guardians before deciding upon any medical procedures. Any costs arising from such medical attention will be borne by the Program Participant or their legal representative if they are a minor.

21) Promotional Material and image rights

During the registration and payment process (checkout), the Client (or, where applicable, their parent/legal guardian if the client is a minor) will explicitly indicate whether they authorize or decline the use and publication of their image/voice (or that of the minor under their guardianship) captured during program activities.

• In the event that AUTHORIZATION is GRANTED: MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL is authorized to capture, reproduce, and publish photographs or videos exclusively for promotional and educational purposes across its official channels (website, social media platforms, printed brochures, and marketing materials). This consent is granted free of charge, non-exclusively, worldwide, and for an indefinite duration (unless revoked). Consent may be revoked at any time by sending a written request to admin@centromundolengua.com (check Privacy Policy for further details). Revocation shall not retroactively affect any publications or printed materials produced prior to the request.
• In the event that AUTHORIZATION is DECLINED: MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL will not use the image of the Client (nor that of the minor under their guardianship) in any communication channels, social media, or marketing materials. MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL will ensure this decision is respected during activities, refraining from publishing photographs or videos in which the individual is directly or prominently identifiable.

22) Foreign Currency

The total amount in foreign currency, relative to Program Participants’ Programs, is converted into euros the day MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL receives the Deposit or any  Program payment. MUNDOLENGUA CENTRO INTERNACIONAL DE ESPAÑOL SL applies an exchange rate based on the inflated interbank rate of the day in order to cover exchange risks. Refunds will take place by applying the same exchange rate based on the inflated interbank rate of the day of payment.